PC World

i bought a acer aspire one laptop when i asked if it had a cd drive in it he said yes on arrriving home with it i opened it and found it had no cd drive in it on taking it back to the store i was refused a refund on account i had opened the packaging i explained in order to check the goods i had to open the packaging as i am not blessed with xray vision the tech guy insisted he was right and he wa... Read Full Review »

I went in to one of the PC World stores after a new computer and was delighted with the service I got. As an avid PC user I knew about the software I needed and was able to buy that without any problems and had someone to help me get all the things I was after. Even got the Support Monthly Package as my last laptop got its screen smashed and payed out £200 to get it fixed. Pricing in a store doesn... Read Full Review »

Orded an item and was told it would take 5 working days, 10 working days later and not only is there no sign of the item there has been no cummunication to let me know whats happening, I never use their shops as they are such a rip off but now I dont think I will ever use their website either Read Full Review »

To the writer who felt she was lucky using the excellent Carlisle store - I recently took back a HD ready Television set (I bought in Dumfries PC World) to my hometown store in Carlisle,which when opened I found a small nick on the screen - thinking I was about to enter a difficult negotiation to replace the set, I got geared up, only to be met by a quiet response from the sales man who replaced i... Read Full Review »

Am I just lucky? For all the disgruntled reviewers I would say come to Cumbria. The staff at PC World in Carlisle are friendly, willing to discuss various options, happy to let a customer go away and think about their purchase, do the transaction in a quiet sales corner with comfy chairs and carry any heavy goods to the car.

Come to think of it, Comet, Currys, B and Q....... in fact all the ... Read Full Review »

PCWORLD is a disgrace. I spent 30 minutes with a sales person only to be told at the end of it that if I didnt take out the monthly protection plan I would not be eligible for any offer or discounts. It was in fact worded that there are people that spend much more than I do in store and they have to take out the protection to access any deals.
Whoever is in control of training the staff needs his... Read Full Review »

PC WORLD READING - IF THE STAFF SPENT AS MUCH TIME DEALING WITH CUSTOMERS AS THEY DO TRYING TO AVOID THEM THEY MAY JUST DOUBLE THEIR TURNOVER. WHAT I WANT TO KNOW IS WHEREABOUTS IN THE COUNTRY IS THE SUPERB BRANCH WE SEE IN THE TV ADS? Read Full Review »

St. George's Retail Park Leicester take some beating on poor customer relations. The after sales ethos is very unfriendly, unhelpful and forgetful of our hard earnt money spent. The old boy on the customer service clearly is a 'jobs worth' type.
Having queued a total of 3 hours today between 2 stores to resolve a faulty item bought 1 month ago just out of 28 day guideline (which manu... Read Full Review »