Tooled-up.com

Tried to order an extension hose and coupling, was told I didn't need the coupling by their sales dept, paid £70. Hose arrived, you've guessed it, needs a coupling, error is clearly with Tooled-up, do they care? NO. They say I have to pay carriage (£3.95)a second time! With customer service as poor as this I suggest you are very careful when ordering from these people. I won't be! Read Full Review »

Exactly what I expect from a good internet company. The customer service was second to none, they helped me decide on the product to purchase and offered to place the order for me. The website is so easy to use and contains so much information and the delivery is faster than having to go to the shops. I have used other tool companies and they do not compare. Read Full Review »

New Draper hedge trimmer ran for 20 minutes then a smell of burning and nothing. I returned the item only to be told that the chains had not been oiled (chains on a hedge trimmer?). I was then told that there was nothing wrong with the machime except it was clogged up and the blades had not been oiled and that it was my responsibility to pay return postage, and also postage to receive the item ba... Read Full Review »

DO NOT USE THIS COMPANY.

They delivered an item to my parents address for me, and i opened it when i came back from holiday to find that it was damaged.

We informed them that day (4/5 days after receipt) but they said we had to report it within 3 days and they were not interested.

They would not even look at the item, they would not accept the reason why we were two days late (I am sure that is... Read Full Review »

Faulty goods which led to me paying for the return postage to a firm which has placed customer care on the bottom rung of the ladder. Abysmal female who showed no interest whatsoever, followed by an attitude of your problem not ours.Cheaper prices can only mean a distinct lack of interest in their customers. My advice in one simple word is AVOID. Read Full Review »

I had no trouble with the ordering and delivery but when the item arrived it was faulty. They arranged to collect it from me which was good. I contacted them the day after it arrived back to ask what would happen next and for a timescale and was told a new order would be raised and confirmation email sent.Nothing happened over the next week so contacted them again. No reply. I then sent email to a... Read Full Review »

Will never use again!!!!

Be very careful of what you order as a lot of their items descriptions are WRONG (especially Bosch).

I ordered a Bosch mitre saw which arrived next day , no problem, but it was advertised with a carry case, but no carry case arrived. I took this up with their customer services who were totally uninterested and the only reason I could get from them was "it does not c... Read Full Review »